Legal

Privacy policy

Effective Date: April 1, 2026

Your privacy matters to us. This policy explains how HAEVN ("we," "us," or "our") collects, uses, and protects your information when you use our website, app, or related services ("the Platform").

By using HAEVN, you agree to the practices described below.

1. What We Collect

We collect only what's needed to create your profile, verify your identity, and improve your experience.

Information you provide directly:

  • Name, email, date of birth, gender, orientation, relationship style, and preferences
  • Photos, written responses, and other profile content
  • Messages or communications you send through the app
  • Payment information (processed by secure third-party providers)

Information collected automatically:

  • Device data (e.g., IP address, browser type, app version)
  • Usage data (e.g., navigation, clicks, session duration)
  • Location (if you choose to share it for local matching)

Verification data:

We partner with Veriff (or a similar provider) to verify user identities. Your ID information is securely handled by them and never stored or shared by HAEVN.

2. How We Use Your Information

We use your information to:

  • Create and maintain your account
  • Match you with compatible users
  • Support safe and authentic interactions
  • Personalize and improve the Platform
  • Communicate with you about updates or support
  • Enforce community standards and prevent misuse
  • Comply with legal obligations

We never sell your personal information.

3. How We Share Information

We only share your data when necessary to operate the Platform:

  • With service providers such as payment processors, verification partners, hosting, and analytics services.
  • When legally required (for example, in response to a valid subpoena or court order).
  • With your consent or at your request (such as linking a social profile or external platform).

We do not sell, rent, or trade your personal data with advertisers or third parties.

4. Legal Basis for Processing (GDPR)

If you're located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information under one or more of the following legal bases:

  • Consent: When you create an account, share information, or opt into communications.
  • Contractual necessity: To provide services you've requested (e.g., operating your account, facilitating matches).
  • Legitimate interests: To maintain security, improve our platform, and ensure user trust.
  • Legal obligation: To comply with applicable laws or regulatory requirements.

You may withdraw consent at any time by deleting your account or emailing us at privacy@haevn.co.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Under the GDPR (EU/UK/EEA)

  • Access — Request a copy of your personal data.
  • Correction — Request updates or corrections to inaccurate data.
  • Deletion — Ask us to delete your information ("right to be forgotten").
  • Restriction — Request limited use of your data.
  • Portability — Receive your data in a structured, machine-readable format.
  • Objection — Object to certain processing activities (like marketing).

Under the CCPA (California)

If you're a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request deletion of your personal information (with some legal exceptions).
  • Opt out of the "sale" or "sharing" of your data (we do not sell data).
  • Exercise your rights without discrimination.

To exercise any of these rights, email us at privacy@haevn.co with the subject line "Privacy Request." We'll verify your identity before processing any request.

6. Data Security

We use encryption, secure servers, and privacy-first third-party tools to protect your information. While no online system is completely secure, we continuously monitor and update our safeguards.

7. Data Retention

We retain personal information only as long as necessary to provide our services, meet legal requirements, or resolve disputes. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

8. International Data Transfers

If you're outside the United States, your data may be transferred to and processed in the U.S. or other countries that may not provide the same level of protection as your home jurisdiction. When we do this, we use standard contractual clauses or other lawful mechanisms to ensure adequate data protection.

9. Cookies & Tracking

We use cookies and analytics tools to understand how users interact with our site and app. You can manage or disable cookies in your browser settings, but doing so may limit certain features.

10. Children's Privacy

HAEVN is intended for adults 18 and older. We do not knowingly collect data from minors. If we learn that information was collected from someone under 18, we will delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted at haevn.co/privacy. If significant changes are made, we'll notify users by email or within the app.

12. Contact Us

If you have questions, concerns, or privacy requests:

HAEVN Privacy Team

Email: privacy@haevn.co

Website: www.haevn.co

If you are in the EEA or UK and have an unresolved concern, you may also contact your local data protection authority.